Using JAMF Helper for policies

Jamf Pro has a couple of triggers, events that cause that computer to check-in with the Jamf Pro server to run policies. Those include: Startup, Login, Logout, Network State Change, Enrollment Complete, Recurring Check-in, and Custom. You can read the description for each of those triggers by creating a new policy (you don’t have to save it) and read the descriptions for each of them in the General policy payload.

Recently, I had a situation where we wanted to run an update that’s pretty big on logout. This has the benefit of ensuring the software isn’t running. There are pros and cons to this trigger which I won’t get into here. However, one thing that I’ve always found unacceptable is the JAMF Helper HUD dialog in the bottom right corner that shows up.

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I’ve submitted a feature request on JAMF Nation to improve this functionality: https://www.jamf.com/jamf-nation/feature-requests/5980/login-and-logout-policies-should-have-a-more-descriptive-message

The Jamf Pro administrator will know what the dialog means, but end users will be clueless. It’s not descriptive and quite confusing. You can try to educate your end-users on what this means, but you shouldn’t have to and naturally many of them may not remember.

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